Enrollment Counselor Positions, The Leaning House, Louisville KY

The Learning House, Inc. helps people improve their lives through education. As an Academic Program Manager, we offer a full suite of education services, including: Online Program Management (OPM), Corporate Solutions, The Software Guild, Learning House International, and Advancement Courses. Built on a foundation of data-driven decision-making, thorough market research, and robust technology services, Learning House is focused on delivering high-quality, relevant just-in-time education services to meet the needs of a dynamic, global market. Through its partnerships, Learning House helps universities acquire more students, produce more graduates, and deliver better outcomes and helps companies attract, develop, and retain a happier, more skilled workforce.

General Purpose:
Enrollment Counselors are responsible for contacting potential online students who have requested information from our partner schools and guiding them through the enrollment process. The Enrollment Counselors are the primary contact with the potential student as he/she articulates through the enrollment process, including providing guidance on programs of interests and creating connections for questions around transcripts, tuition planning, and transfer credits. The goal is to support prospective students to understand and achieve their educational objectives.

Role Qualifications:

• Bachelor’s degree required

Position Responsibilities:

• Ensure contact and follow-up is made with every potential student via telephone, email or text.
• Assist prospective students with the admissions and enrollment process.
• Work as part of a team with others (Tuition Planner, Transcript Processors, and Articulation and Transfer Credit Specialists) to ensure student success.
• Other duties as assigned.

Essential Skills and Experience:

• Proficient knowledge of Microsoft Office and Outlook.
• Ability to perform multiple tasks efficiently and effectively
• High level of interpersonal and communication skills.
• Customer service, sales, or marketing experience preferred.
• Positive attitude and a high level of energy and enthusiasm
• Goal and results oriented
• Willingness to learn and understand higher education as well as diverse programs of study from multiple institutions.

Competencies:

• Project Management: follow project plans and standard operating procedures with flexibility to adjust length of tasks or order to meet deadlines.
• Customer Service: guide discussions with potential students, understanding partner university programs, processes, and procedures to resolve any questions or issues from prospective students.
• Develops Community: actively participates in internal team meetings and training as well as partner meetings to drive TLH and partner objectives
• Utilizes Processes: follows procedures and guidelines of TLH and partner institutions
• Improves Processes: suggests ideas for improvement for the enrollment process and understands impact of suggested improvements to other departments.
• Active Listening: Listens and reacts tactfully to communication and discovers core motivation of student, including asking clarifying questions, summarizing, and guiding prospective students to make decisions regarding next steps that meet his/her educational goals.
• Craft Clear Communication: writes (email, text, chat) and speaks meaningful communication to prospective students and partner institutions
• Problem Solving: identifies problems with the prospective students and partner institutions during the enrollment process and provides solutions and alternatives.

• Tactical: handle approximately 75 prospective students at a time through the enrollment process. Provide timely and high-quality contact with new prospects as well as articulated students, demonstrating the ability to address and resolve problems throughout the enrollment process
• Adaptive: address prospective student and partner concerns during the enrollment process and suggest alternatives to the enrollment process, at an individual, team, partner, and organization-level

Special Position Requirements:

Occasional travel up to 10%

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here represent those that the employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with a disability to perform the essential functions:

Physical Demands: While performing the duties of the job, the employee is occasionally required to sit, walk and stand.

Work Environment: This job is performed in a general office environment with standard office equipment available. Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

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